Salesforce is the world’s most trusted customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere.
Salesforce unites your marketing, sales, commerce, service, and IT teams from not only India but from anywhere with Customer 360 — one integrated CRM platform that powers our entire suite of connected apps. With Customer 360, you can focus your employees on what’s important right now: stabilising your business, reopening, and getting back to delivering exceptional customer experiences.
Salesforce CRM, commonly known as Salesforce, is one of the most popular and widely used cloud-based Customer Relationship Management (CRM) platforms in the world. Salesforce CRM is designed to help businesses manage their customer interactions, sales processes, marketing efforts, and customer support activities.
Salesforce has a massive user base and caters to businesses of all sizes, from small startups to large enterprises. Its cloud-based nature means that users can access it from any device with an internet connection, making it convenient and accessible for remote and mobile teams.
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Salesforce CRM allows businesses to manage leads, contacts, accounts, opportunities, and sales forecasts, enabling sales teams to track their sales pipeline, collaborate on deals, and close deals more effectively.
The platform provides tools for planning, executing, and tracking marketing campaigns, as well as managing customer journeys and automating personalized marketing communications.
Salesforce CRM offers case management and customer support features, allowing businesses to handle customer inquiries, issues, and service requests efficiently.
Salesforce centralizes customer data, providing a 360-degree view of customer interactions, purchase history, and preferences to enhance customer engagement.
The platform offers robust reporting and analytics capabilities, empowering businesses to gain insights into sales performance, marketing effectiveness, customer behavior, and other key metrics.
Salesforce can be integrated with a wide range of third-party applications, and it has its own marketplace called AppExchange, where users can find and install pre-built apps and integrations.
Salesforce CRM is highly customizable, allowing businesses to tailor the platform to their specific needs and automate repetitive tasks to improve efficiency.
Salesforce integrates AI-powered features, such as Einstein Analytics and Einstein AI, to deliver intelligent insights, predictions, and recommendations for sales and marketing efforts.